Housekeeping General Assistant

What makes this a great opportunity?

Based at The Harbour Inn and Bowmore Distillery Cottages and working alongside a passionate team of individuals across our Suntory Global Spirits sites on Islay, the Housekeeping General Assistant role ensures the smooth operation of house-keeping duties to allow a world class customer experience to be delivered.

Alongside a team of housekeeping staff, you will support and ensure the cleanliness and presentation of accommodation and public areas throughout The Harbour Inn and Bowmore Distillery Cottages is maintained to a premium standard.

Role Responsibilities

· Daily cleaning of The Harbour Inn and Bowmore Distillery Cottages as required

· Provide a daily room cleaning service in The Harbour Inn hotel rooms as required.

· Turnover and cleaning of Bowmore Distillery Cottages as required

· Presentation of The Harbour Inn and Bowmore Distillery Cottages to a premium standard. This includes all communal areas throughout The Harbour Inn and Bowmore Distillery Cottages.

· Laundry – washing, drying, and ironing linen and towels to a high standard.

· Ensure H&S checks are completed as scheduled – Legionella, Fire Safety, etc.

· Check all equipment, lighting etc. is functional throughout The Harbour Inn and Bowmore Distillery Cottages.

· Report monthly meter readings

· Ordering consumable items for the rooms – e.g., slippers, soap, coffee, etc.

· Update team members with relevant hand over information or actions required

· Attend team meetings and lead team projects as required

· Accept and organize deliveries as required

· Liaise with office staff to ensure any property left at The Harbour Inn and Bowmore Distillery Cottages is returned to the correct owner.

· Report repairs and maintenance to the department supervisor and/or manager, Action urgent repairs and maintenance by contacting contractors as required

· Suggest and implement continual improvements to enhance the customer experience

· Assist with Front of House service as required.

Qualifications

KEY SKILLS ANDCOMPETENCIES

· Drive and passion for delivering excellent customer service and experience.

· Excellent communication and interpersonal skills, with a “can do” attitude.

· Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders

· Strong drive with high levels of energy, focus and ambition

· Ability to multi-task in a demanding environment

KEY BEHAVIOURS

· COMMUNICATION: Communicates effectively with colleagues and contacts.

· RELATIONSHIP BUILDING: Deals with colleagues and internal/external contacts in a professional manner. Works effectively within a team or other work group as appropriate.

· VALUING DIVERSITY: Considers and respects the ideas, circumstances, and feelings of others. Treats everyone with fairness and respect, adhering to the principles of diversity and inclusion.

· PEOPLE DEVELOPMENT: Takes ownership of own performance and development. Assists and supports the development of others.

· COLLABORATION: Works collaboratively with Suntory team with a ‘one team’ attitude.

· INNOVATION & CHANGE: Understands the need for change, demonstrates flexibility and is willing to try new approaches.

EXPERIENCE & QUALIFICATIONS

· Previous experience within the hospitality, retail and/or tourism sector is desirable

· Previous housekeeping experience is desirable

· Basic computer skills required