Key Account Manager Halo Bars & Groups, London On Trade

What makes this a great opportunity?

Suntory Global Spirits is a world leader in premium spirits. With a clear vision and strategy, a world-class portfolio of brands, and an inclusive, engaging culture, the business is growing its global footprint with an ambition to achieve $10B in sales by 2030.

We are a company rooted in two centuries of family heritage with a rich interplay of diverse cultures. Combining the new with the familiar, we encourage our people to inspire brilliance. To push boundaries. To pursue excellence and quality at every step.

Unleash Your Spirit and join a global team dedicated to crafting new experiences, from seed to sip.

What makes this a great opportunity

As Suntory Global Spirits accelerates its global footprint, we are establishing our own commercial business in the UK. As one of the largest, most sophisticated spirits markets in the world, the UK offers significant potential for our portfolio of premium brands. We’re building a world-class team to create a new and exciting business that is rooted in strong foundations, led by our values and long-term commercial ambition.

As a Key Account Manager, you will be the face of our brands to strategically important customers across the London On Trade. Using your commercial expertise and the stories behind our brands, you will build sustainable partnerships, grow our brands and deliver our commercial objectives across both independent halo accounts and leading hospitality groups.

This is a great opportunity to support our growth and create more meaningful moments with consumers across a broader portfolio of strategically important London hospitality customers. Alongside some of the best bars in the world, such as Satan’s Whiskers or Three Sheets, the role will manage business critical relationships with market-leading hospitality groups, including Soho House, Hawksmoor, Drake & Morgan and Inception Group.

Role Responsibilities

• Execute the commercial strategy across London halo accounts and selected market-leading hospitality groups, translating customer plans into sustainable brand and business growth.
• Own account-level pricing, investment and profitability, partnering with Commercial Marketing and Finance to balance customer plans with long-term brand and business ambition.
• Lead monthly, quarterly and annual business performance reviews and forecasting. Understand the drivers of results, including depletions, stock levels and key activities for our brands and competitors, and share best practice.
• Own the P&L and commercial performance of the assigned London halo accounts and hospitality groups.
• Build and develop trusted, mutually beneficial relationships with key customer stakeholders and distributors, influencing decision-makers at both venue and group level.
• Build close and effective partnerships with internal enabling functions, particularly Commercial Marketing and Finance, to develop and deliver customer plans.
• Champion compliance and professionalism. Stay informed of relevant laws, regulations and policies, and be prepared to lead appropriately in crisis-management situations.
• Deliver annual RSVP3 goals (Range, Space, Visibility, Price, Promotion & Persuasion) across relevant accounts and venues, ensuring plans translate into strong execution at outlet level.
• Identify and develop opportunities for sustainable, value-adding growth through customer insight, effective negotiation, activation and strong problem-solving.

Qualifications

• A minimum of 2–3 years’ sales or commercial experience, including On Trade account management. Experience managing hospitality groups or multi-site customers is an advantage.

• A strong ability to forecast accurately and an attention to detail
• Ability to use data to create commercial arguments
• Entrepreneurship and an eye for new opportunities
• Highly developed influencing and negotiating ability
• Well-developed written & verbal communication, presentation skills
• Result oriented team player with a strong collaborative approach
• Business and relationship focused
• Ability to work under pressure with a “can-do” attitude & resilience
• Agility – demonstrates flexibility and adaptability in a wide range of situations.
• Embraces change and be able to adapt external best practice to own organizational situation
• Forward thinking and action orientated – challenges the status quo to proactively and creatively identify opportunities for improvement.
• Decisive, commercially aware and customer focused approach
• Happier in a bar than an office, you can excel in this role by being where the action is, frequently visiting bars, spotting the latest trends, and building relationships in London’s hospitality scene.
• Good administrative and organizational skills