T&E Expense & Payments Senior Analyst

What makes this a great opportunity?

Global Business Services (GBS) aspires to be the Partner of Choice for Suntory Global Spirits, creating exceptional value through the superior delivery of business services and solutions. The Travel & Entertainment (T&E) Expense and Payments (Sr) Analyst role supports the retained Finance organization by administering corporate card activities, managing travel and expense compliance support, maintaining expense management configurations, and partnering with the BPO provider to ensure accurate, compliant, and timely employee expense operations.

The Specialist continually seeks ways to improve controls, data quality, and the employee experience across the travel and expense ecosystem. This position is pivotal in maintaining coding, approval, tax, authorization, and coding matrices in the expense management tool; supporting Citi, Concur, and AppZen configuration activities; resolving retained-organization exceptions escalated by the Provider; and supporting compliance investigations. This role reports to Global Delivery Lead and collaborates with Sourcing, Accounts Payable, Payroll, Tax, Treasury, HR, IT, PTP Global Process Owner, the BPO provider, and business stakeholders to support end-to-end continuous improvement and policy compliance.

Role Responsibilities

• Administer the corporate card program, including cardholder support, account maintenance, card issuance, changes, closures, delinquency follow-up, and coordination with Citi and the BPO provider.
• Manage Citi card platform activities, including user access, data quality, configuration updates, issue resolution, and escalation of platform or system issues to Citi, IT, or the appropriate support teams.
• Maintain and update expense management reference data, including coding, approval, tax, authorization, and coding matrices, ensuring changes are documented, approved, and aligned with global and regional policy.
• Provide configuration support across Concur, Citi, and AppZen in partnership with IT, global process owners, and the Provider, including requirements clarification, testing, defect triage, and change validation.
• Approve expense documents through agreed channels in accordance with policy, delegated authority, and established control requirements.
• Perform initial or targeted expense report reviews as a retained control, confirming receipts are attached, identifying duplicate transaction lines, validating coding and approvals, and assessing compliance with global and regional T&E policy.
• Resolve document exceptions and retained-responsibility escalations from the Provider, including incomplete support, policy exceptions, personal charges, expat-related expense treatment, and corporate card program issues.
• Support travel and expense compliance investigations by gathering documentation, reviewing transaction patterns, preparing issue summaries, and coordinating with Finance, HR, Legal/Compliance, and the Provider as appropriate.
• Manage personal charges and expatriate-related administration, including tracking repayments or recoveries, coordinating payroll or reimbursement actions where required, and maintaining appropriate documentation.
• Scan or coordinate scanning and indexing of expense reports and supporting documents to ensure a complete audit trail, compliant retention, and accessible documentation for review or audit purposes.
• Reconcile corporate card program activity, including card feeds, outstanding balances, employee reimbursements, personal charges, Provider outputs, and ledger or posting variances.
• Monitor KPIs, SLAs, exception trends, and aging for corporate card and T&E activities, partnering with the Provider to clarify handoffs, resolve service issues, and address root causes.
• Maintain procedure documentation for retained and outsourced activities and identify continuous improvement opportunities across Concur, Citi, AppZen, approval routing, coding logic, exception management, and reporting.

Qualifications

• Bachelor’s Degree or equivalent experience with a focus in Finance, Accounting, Business, Operations, or a related discipline.
• Minimum of 3 years of experience in travel and expense, procure-to-pay, accounts payable, finance operations, or corporate card administration.
• Technical aptitude in SAP Concur administration and corporate card program management; experience with Citi Commercial Cards and AppZen preferred.
• Working knowledge of T&E policy, employee reimbursement requirements, corporate card controls, receipts and documentation standards, tax and coding rules, and approval workflows.
• Experience working in a shared services, GBS, or BPO-enabled operating model, with the ability to coordinate outsourced handoffs, service issues, and escalations.
• Strong analytical and reconciliation skills, with the ability to research exceptions, duplicate transactions, personal charges, unresolved card balances, and data inconsistencies.
• Experience supporting compliance reviews, investigation support, control evidence preparation, and process documentation.
• Advanced MS Excel, MS PowerPoint, and MS Office capabilities, with the ability to use reporting and analytics to monitor service performance and identify trends.
• Strong communication, customer service, and stakeholder management skills, including the ability to partner with Accounts Payable, Payroll, Tax, Treasury, HR, IT, external providers, and business users.
• Beverage or spirits industry experience preferred.