eCommerce Project Manager

What makes this a great opportunity?

Role Mission

As a eCommerce Product Manager, this person will be responsible for owning and leading the strategy, development, and optimisation of digital products and platforms that drive online sales. The role sits at the intersection of business, technology, and user experience, translating customer and business needs into clear product goals and features.

What Makes this a Great Opportunity

• This role is an opportunity for a multidisciplinary professional with strong knowledge and experience in Product and Ecommerce management. It’s ideal for someone who is comfortable collaborating with both technical and commercial teams. Who has a solid grasp of digital product development and Ecommerce platforms and brings exceptional communication skills across all levels of the organisation.
• Take ownership of the Ecommerce product roadmap and help shape the direction of key digital initiatives.
• Shaping and strengthening the online sales channel, still in its early stages at SGS, with the opportunity to build, optimise, and make a real difference.
• Play a key role in driving alignment and operational excellence in digital product delivery.
• Collaborate with dynamic business, marketing, legal, privacy, UX and development teams to bring customer-centric solutions to life and add business value.

Role Responsibilities

• Develop and maintain a clear product vision and roadmap aligned with business objectives.
• Translate complex business problems into actionable technical solutions.
• Define and implement project management processes to ensure clear priorities, structured workflows, and effective progress tracking across multiple initiatives.
• Work closely with engineering, UX/UI, marketing, and business stakeholders to define clear, actionable product requirements, ensuring the seamless delivery of high-impact solutions.
• Continuously analyse the digital customer journey to identify pain points and opportunities for improvement that drive engagement and conversion.
• Leverage eCommerce business knowledge and strong communication skills to build and nurture strong relationships with business stakeholders, effectively bridging technical and commercial perspectives.
• Maintain a pulse on technology and eCommerce trends, proactively recommending enhancements.

Qualifications

Minimum Requirements:

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field. A Master’s degree with a focus on Digital Business, E-commerce, or related disciplines is highly desirable.
• 5+ years of strong experience as an IT Business Analyst or Product Manager.
• Proven experience in designing, developing, and launching ecommerce stores, including end-to-end management of online product catalogs, payment gateways, user experience optimisation, and integration with third-party services.
• Significant experience gathering and translating business requirements into clear, actionable features.
• Skilled in creating functional documentation that supports development and ensures value delivery.
• Collaborative mindset with proven effectiveness working across cross-functional teams and diverse stakeholders, prioritising stakeholder management and excelling in requirements gathering.
• An analytical mindset combined with business acumen to interpret customer behavior, sales data, and market trends.
• Full professional proficiency in both English and Spanish.

Desired Requirements:

• ECommerce management experience, leading and coordinating cross-functional teams including marketing, IT, customer service, and supply chain to deliver a cohesive online shopping experience.
• Strong understanding of User Experience (UX) design principles to enhance the overall customer journey, along with proficiency in UX design tools such as Figma.
• Demonstrates strong technical expertise and a proactive, data-driven mindset to drive product innovation, prioritise features, and deliver customer-centric solutions.
• Knowledge of data analytics, personalisation tools, and data privacy practices.

Competencies – Organisational, Role Specific & Leadership

• Organisational Competencies: entrepreneurial approach, beating the competition together.
• Role Specific Competencies: visionary thinking, technical and business acumen, analytical mindset, collaboration and results oriented, stakeholder engagement.
• Leadership Competencies: thinks and acts like an owner, delivers impactful results with integrity, builds trust across diverse teams